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Ordering
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Quotes

Should you need pricing on an item or a quote, please contact customer service at 800-850-1657 or customerservice@hpsrx.com. Once you receive a quote, it is valid for 30 days. Quote pricing is subject to change due to our right to make price adjustments in response to manufacturers' price increases.

Orders

 Order Placement:

  • You may email, fax, or place your orders over the phone with PO numbers on every order. ​

 Processing Orders: 

  • Orders placed before 4:00 pm EST will be processed and shipped the same day. Otherwise, orders will ship the next business day.​

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If there are any price discrepancies or short-dated items on your order, a customer service representative will be in contact with you regarding your approval or denial. Please provide the best contact information on your application to avoid any delays in transit. 

Shipping

  • HPSRx is licensed to ship to all 50 states.

  • All orders will be processed as FedEx ground shipping unless otherwise specified. 

  • Rush or overnight shipping options are available upon request for an additional cost. 

  • Cold products will be processed as FedEx Priority Overnight and will only ship out Monday-Thursday, excluding the day before holidays. 

  • There will be a $10.00 refrigeration handling fee added to any refrigerated orders.

  • All deliveries require a signature. If your office has certain delivery times, hours, or requirements, please indicate that on your application or by contacting us. 

Returns

HPSRx Enterprises Inc. cannot accept any returns without prior authorization. To arrange for a return please call our customer service department. All returns must be unopened and properly labeled. Authorization and acceptance of returns for reasons other than a shipping error or damage, as long as the product is resalable, is at the sole discretion of HPSRx Enterprises.

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